Read and See What Our Customers Have To Say About Us

Thank you to the staff at Lower Hutt for their friendly, helpful service yesterday. I came from Masterton and bought a foam grip for cutlery and some cutlery for my trip around the South Island so no-one else has to cut my meat. – 29 October 2020

Mrs Webster-Jones, Masterton

Thank you so much for the goods received this morning. Such good and quick service. I am so pleased with every purchase in the past year. – 22 June 2020

Janice, Hamilton

When my husband was to be discharged from the local hospice we were unable to have the use of a hospital bed.
My family visited the Hastings Mobility Centre and were able to hire a hospital bed and a recliner chair in time for his discharge from the hospice.
The bed made caring for him so much easier and the recliner chair meant he could socialise with friends and family when they came to visit.
We realised we needed hand rails for the shower. There was one in stock and we needed two, so the staff arranged for the other one to come overnight. My husband’s health declined very rapidly and he passed away five days after he came home. The staff in Hastings only charged us for the days we used the bed and chair for which we were very grateful.
It was so nice to be so supported by the staff in the Hastings Mobility Centre. – 26 May 2020

Jean, Hastings

I visited your Hastings store yesterday regarding a stroller for my mother. Both MJ and Sadie were not only helpful, patient and informative but also went the extra distance to help us to look at a number of other things also. Nothing was a problem for them. We were able to borrow the stroller to take home for the night so the OT could take a look and work through any issues prior to purchase (this was being looked at through hospital as none available there suited). My mother came away with a walking cane and I too look at motorised scooters. I will definitely recommend and come back once I am clearer on my own needs.
You have two amazing staff in these ladies and hope you can feed this back to them on my behalf. – 21 May 2020

Anita, Hastings

After talking to you on Friday I cancelled the order that I had with another supplier because of their total lack of action. I then placed an order with you on Saturday with the expected delivery of Wed / Thurs or possibly later because of the present situation. It is now 11-30am Tuesday and the can opener has been received, batteries inserted and it is ready for use.

I find it unbelievable that your company has worked so quickly to supply this item. Because of the extraordinary service you supply, you can be sure that I will be dealing with you in the future.

All my very, very best wishes for you and your team. – 21 April 2020

Peter, Auckland

I just wanted to say I used my shopping trundler for the first time this morning to get my groceries. I received it the day after I placed the order. It’s so cool and light to pull along even with a few heavy items.  I’ve already had two comments on how cool my trolley was so I told them exactly where I bought it from. – 15 April 2020

Natalie, Auckland

I just want to thank you for the toilet seat with chair arms. It is perfect, just what I wanted. I will definitely deal with you again. – 9 April 2020

Patricia, Red Beach, Auckland

I find it nice and easy, you can look and scour around the website quickly. You can shop safely. A lot of companies might say .co.nz but they are not New Zealand companies like Mobility Centre is. – 26 February 2020

Angela Hawkins, Whangarei 

I just wanted to say thank you for the great service from Mobility Centre – I had urgent need of a shower stool for my elderly mother and to be able to get on your website, order one and have it delivered all within a few days was just fantastic, thank you all so much! I hope you are all keeping well and staying safe during this crisis. – 31 March 2020

Kerry – Christchurch

Kia Ora I have received my  mobile walker  today. I thank you it is a beautiful shade of purple so very happy with my purchase. Blessings Have a great day as  you have made mine. Blessings

Janice

Stroller has arrived and my Mum is delighted been wheeling it everywhere! Thank you all for your prompt replies.

Chris, Kerikeri

Great.. like the idea of providing equipment when people are visiting …very kind thanks..

Lois

Thank you it arrived safely – thanks for the great service.

Michelle

Your service is excellent.  I am in Europe until the 14 November so trying to do this remotely. Your help is much appreciated.

Dianne

Just letting you know the Tri walker has arrived, thanks very much, my mum will really like this model, lighter for her to lift in and out of the car, when she is on her own.  Many thanks for your prompt responses and service.

Jeanette D, Auckland

Just to confirm that Sheila’s walker arrived this morning. She is extremely pleased with it and is ideal for use in the home. Again, many thanks for your kind help and advice; we greatly appreciate it.

Keith G, Omokoroa

Received the “Handy Bar” tool this morning about 8am! Thank you for such a great service, can see this is going to be very very helpful indeed. Hope your weather is better in Wellington than here in Auckland  :-[ but enjoy the rest of your day.

Sheila B, Auckland

Thanks, I’ve received the cane and it’s a welcome addition in this awful weather!

Jane P, Auckland

Your service is second to none!!!! The scooter cover arrived at 8 a.m. today.  Thank you very much.

Eve S, Morrinsville

Thank you so much for the amazing response in getting the item shipped. Really appreciate the phone call and I am really happy with the item. I should’ve bought this years ago.

Markus C, Auckland

Fantastic service, great walking stick.

Channi G, Wellington

Thanks so much, my table arrived safely and it’s just what I wanted. It’s really sturdy, I used it last night and found it wonderful, the stability was what I appreciated and the ease to move it away when finished is perfect.

Sonja R, Auckland

You may recall we called into your store on Saturday re planter fasciitis and what might help. I bought the foot sleeve ankle support and you also suggested the pedi foot roller.  In terms of feedback my foot is improving so thank you for helping me. I am most grateful that I can now enjoy walking on my holiday once again.

June M, Visiting from Scotland

Bought a walker yesterday afternoon and it turned up bright and early this morning. I thought being a large piece of equipment that it would take ages to get here. Fantastic service by these people would highly recommend to all.

Paul M, Rotorua

Thank you so much for getting my order processed and couriered out so quickly. I was most happy to receive it earlier today, and my mother is going to be delighted to receive the SmartGlove! It has arrived already!

Once again, thank you very much! I will definitely be ordering anything else Mum (or myself and partner) needs, from your company. Hope you all have an enjoyable weekend!

Jennifer C, Westport

Ordered yesterday arrived today with all items correct. I am very impressed. Many thanks.

John M, Picton

Hi there. Thank you very much for your prompt and accurate service.

My Dad has comfort and can sleep for the first time in a while, after wearing the hernia belts you dispatched. I very much appreciate your service.

Hariata H, Wellington

Great service from the team at Epuni in assisting me to help my elderly parents stay in their home. Sturdy hand rails and ramp are all working well for them!

Frank H, Wellington

Just a quick email to say thanks so much for the awesome service. I received my foldable walking stick this afternoon. It is perfect for travel. We are on our way to the airport.

You guys rock!

Thanks and regards

Frances T, Auckland

I was pleased to take delivery of my tri-walker yesterday. I used it this morning and it fitted into my car very easily and was very satisfactory to use. I thank you for your attention to this matter. I will be recommending it to others who would find it very useful.

Jeanette J, Havelock North

Received this morning. Thank you for the excellent service and please pass on to the courier my thanks for an extremely quick delivery.

Will definitely be buying from you in future.

Annette H, Auckland

Thank you – the 2 in 1 Walker arrived this afternoon and it is a thing of beauty – all assembled too and exactly right.  John is very pleased, it’s perfect and exceeded expectations. It was worth the wait!

Jenny M, Te Anau

Thanks for sending the back support cushion so quickly. I have tried it in my office chair as well as my car and I’m very pleased to say it has reduced my back pain and increased my comfort. After months of struggling with chronic back pain I’m so glad I found your cushion. I appreciate your advice and efficient service.

Maggie G, Dunedin

I would like to highly recommend the Kitchen Workstation to anyone having difficulty with basic kitchen tasks. As an arm amputee for 50 years I have purchased nearly every gadget known to man with very little success. With this product I now have one amazing object that covers so many tasks. The design and quality are excellent. Thank you for making such a wonderful product available.

Alaine T, Kapiti

Received my Lotion and Cream Applicator at lunch time. Thanks for the very speedy processing and couriering, didn’t expect it this quick. Tested it out and it will work good, no more struggling.

Sheryll B, New Plymouth

Just a quick note to say thanks for assisting with our wheelchair hire when we were recently in Wellington.

Ryan D, Auckland

My Handy Bar has arrived early this morning as if by magic.

Thank you very much,this is the first quickest order I have experienced in my whole life.

Now I’m a happy man, thanks again.

Alec T, Auckland

Thank you so much for organising the electric wheelchair hire so promptly it really was a God send as we were struggling with the manual wheelchair! It gave us all more energy to enjoy our visit to Wellington and set me free to get to places independently. Thanks again for going the extra mile it really was appreciated.

Thanks again and be assured we will use your company again if/ when we return to Wellington Best wishes to you all.

Christine P, Whangarei

Thank you so much for giving my husband and I our own mobility again now that we no longer drive.

Margaret P, Wellington

Hi there. I received my crutches today thank you and they are perfect.  Much better for me because of my age and injuries than the forearm crutches.

Paul D, Alexandra

The cushion arrived this morning which was brilliantly fast from your end.  Plus the cushion itself is a dream. I hardly dared hoped for something so perfect.  Thanks.

Mike H, Auckland

Thank you sincerely for all your care and support with getting my new bed.

Please could you also pass on thanks to the delivery man from Tauranga, who also went out of his way to get it all sorted.

I had the best night’s sleep in a very long time!

Many thanks.

Bryn L, Tauranga

Thanks so much for your help and advice.  My mum is now able to have a bath again and she couldn’t be more pleased.  After not being able to bathe for so long this bath lifter has made a huge difference to her life.  She can now enjoy all the benefits of bathing and she’s a happier lady. I’m happy too knowing she is safe and independent.

Rhonda C, Thames

Thank you very much for the replacement bag for my walking frame.  I am delighted after so much trouble to find one.

Thanking you for great service and making my day.  I would like to order another one as a spare, I have made payment today.

Rae H, Christchurch

Thank you for the prompt way you responded to my initial request for buying a monkey pole. The service you gave me was first class.

My son came to visit at Easter and was pleased with the sturdiness of the pole. Not only did it suit his needs but it looks good. As you said, it was easy to assemble.

You have one very pleased customer.

Many thanks

Ellen G, Tauranga

I would just like to say thank you.  My mothers shower chair arrived early this morning.  I wasn’t expecting it to arrive till maybe Thursday or Friday the latest, so thank you so much for being so efficient.  I only ordered the chair online last Friday evening, and it has arrived already. I don’t order a lot of things online, but I must say this is the quickest I’ve every received anything.  It was also the first time ordering from you guys. Thank you for making the experience a really good one. To everyone involved, your work is appreciated.

Josephine L, Auckland

Walker arrived safely thank you. Very pleased with it. Has become a constant companion.

Anthony M, Wellington

Thank you very much for going very much out of your way at such short notice and providing me with the shower chair this week.  Hope you like the chocolates – heard they were the best in Wellington!

Tania B, Christchurch

Thank you for spending a lot of time last Thursday when my son and I came in for an adjustable bed.  I just wanted to let you know how much I appreciated your friendly, helpful service.

Jenny D, Kapiti

Thanks for doing that test for me and the photos.  Didn’t expect photos but they are great! Great customer service!  The Touch And Go tin opener arrived a couple of days ago and I opened a tin of salmon today.  Tin opener is absolutely wonderful!!

Violet S, Invercargill

Hi team, I am pleased to let you know the car handy bar I ordered last week arrived in good time and has been a great help to my mum who has been struggling for quite some time to get in and out of my car.  Life certainly is easier with gadgets such as this! Thanks again for your prompt service.

Melanie H, Invercargill

The arthritis gloves provide firm but gentle support when my hands are weak and painful making it easier to dress, drive, and hold the remote! Wouldn’t be without them.

Clare M, Wellington

Product arrived safe this a.m. Fits comfortably and seems to work well.  Thanks for excellent service.

Dave P, Motueka

Just thought I would let you know I recently took one of those blue sports cast protector covers away on holiday for my son who had his arm in a cast but didn’t want to miss the Great Barrier Reef.  He went snorkelling for an hour, including diving down and swimming underwater and

Sue F, Wellington

I want to thank you for supplying us with the Karma Nimble wheelchair.  It suits our purpose exactly. We needed a powerful powerchair that would collapse and go in the boot of the car for us to use for traveling. My husband can handle each piece as it’s not too heavy, and it has good size batteries which gives us the grunt and work horse of this chair, and does not go flat as other collapsible chairs do.  So once again thanks for the excellent service and fantastic chair.

Caron A, Kapiti

Just a note to say thank you for the sock aid. I found myself smiling when I pulled my sock on this morning. The first time for a couple of years. So I would certainly recommend this product.

Mary O, Cromwell

Many thanks the wheelchair mac poncho, it fits perfectly.

Sandra L, Hawkes Bay

A note to let you know that my order arrived safe and sound this morning.  I am very pleased with the speed this arrived and the quality of the packaging is awesome.  Also the quality of the product itself looks great. My daughter is looking forward to many nights of a more comfortable and restful sleep now that her new bed is going to protected.  I will make future purchases from you. Thank you so much, have a great day.

Angel S, Taranaki

I would like to take this opportunity to say thanks, and recommend the Ergolite wheelchair to any of your customers who are thinking about getting one. The wheelchair has given countless hours of freedom that wouldn’t otherwise be available to Mum. She can come shopping with me and come for walks with us along the harbour and park walkways.  Without the wheelchair, Mum would be confined to the house or the car. Plus, it’s easy to lift into and out of the boot too and I’m only 5 feet tall.

Andrea B, Tauranga

What wonderful service.  My father-in-law is very happy with the wheelchair cushion.  Really appreciate your help.

Wendy B, Wellington

I came in recently to hire a 4” toilet seat riser, and then to return it on 17th of this month.  At the time I was interested and asked after the Toenail Scissors you had on your wall. At this time you had received no feedback on this item, but said they sell well.  I came back in last week and bought the scissors and wanted to let you know some feedback in case anyone asks about them in future. They are great. Can imagine they could be a problem once the blades dull down, but so long as you have a sharpener for them, they would be fine.  I did find that with one angle you do tend to push the blades apart, trying to cut as you normally would. Easily rectified once you realise what you are doing though and you just have to pull slightly on the handles to keep the blades close together and they work well. Hope this is of help at some stage. Thank you for a great product which will be very handy over the coming years.

Pauline C, Lower Hutt

I just want to write and thank you for the attention and help you gave me this morning when I called into your store to purchase a mobility scooter.  I am really grateful to you and appreciated the patience you showed me when I was selecting the scooter to buy. The scooter was put to good use tonight when I went to the ship’s dining room and for once the journey there and back was done without the undue stress I normally experienced.  Sam was a tremendous help in getting my wife and I back to the cruise ship and I would give him special thanks. It was a pleasure to do business with you and I thank you very much.

Andy M, Scotland (here at Wellington Port on a cruise stopover)

Thank-you for sending the hernia truss promptly. It has arrived and fits well.

Bruce P, Auckland

My flag has arrived and has been fitted to my wheelchair so looks good. Unfortunately it’s a bit too windy here today to enable me to go out to test it but just having it is a bonus. Some of the drivers here in the Wairarapa are a menace where crossings are concerned.

Leslie A, Wairarapa

The cushion has arrived this afternoon as predicted.  Great service, thank you.

Jacqui F, Wellington

Just a quick note to congratulate you on excellent service on your web orders. I ordered a product for an old friend in a rest home and they received it the very next day. Well done guys!

Chris P, Auckland

Thank you for your reply as to how to tilt the top of a table which we had worked out beforehand – have to make exceptions for two old pensioners!!  Ron is enjoying the table immensely so much easier than a tray on his lap. Thanks again.

Jeanette M, Waikato

I recently purchased a Padded Shower Stool from your company.  What a pleasure to be greeted on the phone by a most pleasant English speaking lady.  The order was placed on a Friday with the stool arriving as promised on the Monday. Thank you all.

Jeanette J, Auckland

Many of the things I bought from you about 15 months ago still get heavy use.  The stove element turner is one of my favourites.

Anne M, Wellington

Pleased to let you know that the bed has arrived safe and sound – despite arriving in the middle of a thunder/lightning/hailstorm!! A very dramatic arrival.  It looks good and is very comfortable – very warm! The only thing I would change would be to have chosen a higher headboard as it disappears behind the many pillows I have amassed!  Thanks for your help.

Carol H, Oamar

Because of necessity I’m a customer of Mobility Centre.  I’m still a dedicated customer after six years or more. I give them the highest merit for their attendant and diligent service I have been given.  I’m a grateful recipient of their service.

Bill C, Lower Hutt

Thank you for your quick service, the seat cane arrived today.

Kay P, Auckland

Thank you for your most efficient and prompt service in sending me a reacher.

Jill B, Wellington

Reacher arrived safely thank you.

Anthony M, Wellington

Thank you, my mother is most delighted with her walker.

Elizabeth C, Nelson

Many thanks for the comfort chair.  Mum was impressed and said it is very comfortable.

Marilyn M, Wellington

Thank you for the very prompt efficient service, the hernia support arrived yesterday after only being ordered on Thursday.

Initial thoughts are that it is more comfortable than I expected to wear and provides great support.

Whilst I’m on things positive, must say that your online line system for ordering is among the very best I’ve used (there are some shockers out there!), well done.

Thanks again.

Michael T, Kapiti Coast