Hamilton, Waikato – August 2, 2022 – Mobility Centre has launched a van-based store in the Auckland region to support increasing volumes of customer enquiries and demand.
As customers express hope for a Mobility Centre store to open in Auckland with a number travelling down to our Hamilton store, the organisation has been determined to explore alternative ways of selling products and delivering services in the area.
Mobility Centre National Manager, Todd Stephenson says approximately 45 per cent of online sales and 20 per cent of phone enquiries come from Auckland, prompting a need to support those communities with mobility services as it’s proven so successful in the Waikato and Bay of Plenty regions.
“Our biggest priority is enabling living independence for disabled persons nationwide. If our customers believe a presence in Auckland will benefit them and encourage their independent living, then it is necessary we take the opportunity to champion that.”
Stephenson explains that van-based services allow staff to visit Auckland customers at their residences, assess their mobility needs and recommend best products to provide them with personalised support.
“Many of our customers have mobility problems so rather than have them travel to a store we go to them. Auckland customers are often enquiring about products including mobility scooters, power chairs, high-end walkers, and wheelchairs, that often require a discussion and evaluation of their needs an individual’s home and where they intend to travel to.”
“We acknowledge the diverse access needs of people in our communities. We believe it is essential to be equitable, so personalised customer service via a mobile mobility store seemed like an appropriate approach. It also works in well with our online store which focuses on smaller items and is the largest of its kind in NZ.”
Mobility Centre has been operating van-based services in Waikato and Bay of Plenty for some time and it has proven to work successfully.
Mobile Sales Manager (Auckland), Phil Jones expresses his excitement to be a part of the initiative and to help the Auckland community.
“I’m an Auckland resident with an extensive background in customer support and sales and I look forward to meeting and being of service to you.”